Retail Shop Manager

What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Prospect Hospice shop, it does.

We are seeking a motivated retail shop manager for our store in Swindon town centre. This is a fantastic opportunity to play a key role, where your retail skills will help generate vital funds to support our work, both at the hospice and in the community.

Hours: 30 hours per week (four days a week, which will include working weekends and some bank holidays)

What will I be doing?

• Driving sales to maximise store income and profits by delivering exceptional retail standards
• Leading guiding and inspiring a team of paid staff and volunteers to achieve sales targets and deliver exceptional customer service
• Oversee the daily running of the shop including stock management, merchandising and ensuring compliance with trading standards and health and safety regulations
• Build relationships with donors, customers and the local community to maximise donations and grow the shops profile
• Ensuring high standards of display, presentation, and cleanliness are maintained throughout the shop
• Meeting gift aid conversion rates from people donating goods.

About you:

We are looking for people who share our values and are passionate about helping others. The key experience and qualities we are looking for include:

• Retail management experience
• Experience of achieving targets and driving sales
• Experience of managing and inspiring staff and volunteers
• Customer focused with a creative flair for visual merchandising
• Thrive in a team environment and enjoy working with others to achieve shared goals
• Excellent organisational skills and a pro-active approach
• Motivated to support the work of Prospect Hospice and engage the local community
• Knowledge of MS office, Teams and basic IT
• Previous experience in charity retail is desirable.

Candidates should hold a driving license and have access to a car, and be prepared to travel throughout our catchment area (Swindon, Marlborough, Pewsey, Royal Wootton Bassett, Highworth and Cricklade) to cover other shops if needed.

In return, you will be joining a great team working in a supportive and collaborative environment for one of Swindon’s best loved charities.

See the job description and person specification for the full details of the role.

Shop Manager – Job Description

Aspire Values

For more information please contact Tracy Duff, Retail Team Leader on 07779 299734.

To apply please submit your CV via the green “Apply” button.

Benefits:

• 27 days holiday entitlement (pro-rata) plus bank holidays (rising to 29 days with length of service)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Supportive induction, training and development

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.
We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in and may close the vacancy before the closing date. Candidates are advised to apply early.