Role: Hospice ambassador 

Responsible to:   Events and community manager 

Hours: Needs based 

Prospect Hospice’s vision is of a community where death is no longer a taboo, and everyone lives and dies well. We provide excellent, personalised, and compassionate care for everyone in our community who is affected by a life-limiting illness. We work in close partnership with other organisations – and specifically with local health and social care professionals – to ensure that anyone can access the best possible care whenever and wherever they need it, and we do so completely free of charge. 

Overview: 

We work with our community to lead, provide and influence excellent care so that everyone affected by a life-limiting illness can access personalised care when and where they need it.  

As a hospice ambassador you will raise the profile of Prospect Hospice services in local communities and encourage engagement from potential supporters who may not already be aware of the services we offer.  

Description of role: 

To support the team by attending community events and meeting with community groups as a representative of the hospice. 

You will act as an ambassador for the hospice within the community and suitable training will be given to enable you to provide speeches and presentations about the hospice, as well as to respond in an informative end appropriate way to questions and enquiries people may have about the hospice – concerning our services, costs to deliver said services and the different ways people can support us i.e. through fundraising and volunteering. 

Bookings will be generated by the fundraising team, however, ad-hoc reactive bookings are also expected. You will only be expected to attend events that fit with your own availability. Full briefings will take place before attending each event.  

Role responsibilities: 

• To speak with confidence about all our services and the impact they have on local people in an engaging way with a variety of different groups of all ages.  
• To be trained, available and prepared to represent Prospect Hospice at prearranged community functions and meetings, from coffee mornings, village fetes and group meetings through to evening fundraising activities/performances. 
• To talk informatively and confidently about the costs of running our services and how important it is for people to support us through fundraising and volunteering. 

• To handle the collection of funds where required, raised by local community groups and facilitate the onward delivery of these funds to staff at Prospect Hospice, following the cash handling policy in place. 
• To attend occasional training and information update sessions as required. 
• To appear presentable and appropriately dressed at all engagements, wearing an Identification badge at all times. 
• To adhere to Prospect Hospice lone working guidelines and out-of-hours procedures for your own safety. It is important to note that this role is a ‘lone working’ role for which appropriate training and support will be given. 
• Identify opportunities where we can raise our profile and work with our clinical teams to help support the local community. 
• Promote yourself as a representative of the hospice and proactively seek opportunities to talk to people/groups and at events about the work of the hospice. 

Personal responsibilities: 

• To undertake a structured induction to learn about the services Prospect Hospice provides, before becoming active in the role. 
• To retain up-to-date knowledge of the range of services available in the geographical area. 
• To display a friendly, caring and professional attitude. 
• To adhere to Prospect Hospice’s confidentiality and personal safety policies. 
• To be aware of and follow health and safety regulations. 
• To seek help or support when needed. 
• To give at least 24 hours’ notice where possible if you will not be able to fulfil a commitment. 
• To complete statutory and mandatory training as required. 

 Volunteers will be reimbursed for reasonable out-of-pocket expenses incurred upon completion of the appropriate claim form. 

 Skills and experience:

 This role is available to anyone over the age of 18.