Volunteer Van Driver Assistant and Furniture Collections

Supervised by:                   Logistics Supervisor
Managed by:                       Distribution Centre Manager
Volunteering hours:     8am-12pm, 12pm-4pm or 8am-4pm (Mon- Fri)

The role is to assist Prospect’s van drivers to collect and deliver furniture for resale in our charity shops and online. The role will also involve collecting and delivering goods to customer’s houses and will involve some heavy lifting.

Role responsibilities:

• Assist with the safe un/loading of vehicles
• Collect donated goods, stock transfers and waste for transport back to the Distribution Centre / shops
• Assist with Furniture “View & Collect” assessments at general public’s private property for transportation to shops / Distribution Centre (heavy lifting required).
• Ensure all paperwork is compliant (i.e. adherence to GDPR & customer’s personal data) and relevant processes / procedures are followed
• Deliver excellent customer service to all internal / external stakeholders and customers every time
• Promoting gift aid opportunities with customers
• Attend a debrief after shift and to report any problems to the Logistics Supervisor
• Ad-hoc duties in / around the Centre as required
• Assist with leaflet distribution for volunteer recruitment if required

Personal responsibilities:

• Puts safety first. Complies with manual handling and Health & Safety requirements to ensure own safety, and that of colleagues / general public at all times
• Delivers excellent customer service every time
• Displays a highly professional and caring attitude
• Maintains Prospect’s confidentiality policy at all times
• Informs the Logistics Supervisor of unavailability for scheduled duties, giving at least 24 hrs notice
• Helps keep the van and Centre areas clean, neat and tidy
• Attends meetings/in-house training sessions as required
• Acts as an ambassador for Prospect Hospice

Volunteer Drivers:

• Must successfully complete relevant initial and on going training / assessments within required timescales and be assessed as competent
• Will be reimbursed for all reasonable out-of-pocket costs incurred traveling between home/work and the Hospice upon completion of the appropriate claim form

Health & Safety at Work Act:
It is the responsibility of all volunteers to ensure that the requirements of the Health & Safety at Work Act are complied with; safe working practices are adhered to and that hazards are observed and reported to the appropriate member of staff.

Skills, Competencies & Experience

(This role description will be reviewed periodically and may be amended according to the changing requirements of the Retail function).